Historia De Amor LLC, a company incorporated and existing under the laws of the Florida, w (“Historia de Amor“), is an entity committed to the protection of personal data and any information that may be associated or related to natural persons, determined or determinable (the “Personal Data“), to which it has access in its commercial activities. HISTORIA DE AMOR receives, collects, uses, administers, analyzes, segments, transmits, transfers, stores and, in general, processes Personal Data such as identification data (name, ID, age, gender, date of birth), contact data (telephone, email, address), visits and financial information, consumer behavior, among others, information that may be obtained in the course of and for the performance of its commercial activities.

This HISTORIA DE AMOR Information Processing Policy (the “Policy“) is aimed at HISTORIA DE AMOR’s business partners, suppliers, customers, workers, collaborators, contractors and, in general, any person whose Personal Data is being or will be processed by Historia de Amor (the “Data Subjects“). This Policy shall apply to any processing of Personal Data carried out within the United States of America by HISTORIA DE AMOR and, where applicable, to those third parties with whom Historia de Amor agrees all or part of the performance of any activity related to the processing of Personal Data in respect of which HISTORIA DE AMOR acts as the controller of such processing.

Please read carefully to have a clear understanding of how we collect, use, protect or otherwise handle your personally identifiable information in order to better serve your Personal Data.

I – WHAT INFORMATION WE COLLECT AND PROCESS

HISTORIA DE AMOR collects your personal information in order to provide the best service and continuously optimize the use and access of the website. The collection of personal data will be carried out in the following ways:

• By automatically storing the data of users who access the HISTORIA DE AMOR platform for the use of cookies
• Through access to the web portal
• Through access to the web portal
• Through phone calls
• By means of any type of contract that results
• Through events held by HISTORIA DE AMOR
• Through transmission or transfer by strategic allies
• By e-mail

We may suspend or permanently disable users who violate our privacy policies. The information you provide directly to us when registering or using our services are:

• Name, ID number, address, telephone number, physical or postal address, email address, and contact information.
• Nationality, date of birth, citizenship card, sex and marital status.
• IP address and browser type when obtained electronically.
• Financial information.
• Any information necessary to accommodate special requests.
• Information you provide in connection with your business preferences or in the course of participating in surveys, contests, or promotional offers.

II- WHAT IS THE PURPOSE AND PROCESSING OF THE PERSONAL DATA OBTAINED BY HISTORIA DE AMOR?

We want you to know that you are under no obligation to provide us with personal data. However, it is a requirement to be able to contact and have any relationship with us. With your permission, the processing in which the personal data will be used:

• Provideusers with the necessary information through the website and application about the products of the suppliers, in order to formalize the relationship of consumption of these products.
• To process your payments and check outstanding balances.
• Send information about changes in the conditions of the products and services offered on the HISTORIA DE AMOR website.
• The data requested will be those necessary to make the purchase and shipment of the products and services exhibited on the website, HISTORIA DE AMOR.
• To strengthen relationships with its Consumers, through the sending of relevant information, the taking of orders, monitoring of shipments and evaluation of the quality of the service.
• For the determination of outstanding obligations, the consultation of financial information and credit history and the reporting to central information centers of unfulfilled obligations, with respect to their debtors.
• To improve, promote, and develop products and services.
• Train salespeople and agents in basic aspects of commercial management of the products offered through HISTORIA DE AMOR.
• Personal data may be disposed of, acquired, assigned, transferred, through any means to third parties. HISTORIA DE AMOR will ensure that certain standards are met, through the signing of agreements or conventions whose purpose is the privacy of the personal data of our users.
• The personal data subject to this authorization includes fingerprints and photographs that have been collected in order to register and access the services.
• Send information or e-mail messages about new services, show advertising or promotions, banners, of interest to our users, brands, news about HISTORIA DE AMOR, in addition to the information expressly authorized in the preferences section. If the user prefers, they can request to be excluded from the lists for the sending of promotional or advertising information.
• Send information or warnings by short text message (SMS) to the cell phone, or calls, provided by the user to HISTORIA DE AMOR. Short text messages may contain advertisements and/or promotions from HISTORIA DE AMOR and/or third parties, as well as information about HISTORIA DE AMOR’s services.
• The winners of the Promotions and/or competitions carried out by HISTORIA DE AMOR expressly authorize the dissemination of their names, personal data and images and those of their families, by the means and in the forms they consider appropriate, for advertising and/or promotional purposes, without the right to any compensation.
• Person l with third parties that are not service providers or affiliated or related companies HISTORIA DE AMOR, we will require the user’s consent.

General: (a) manage all the information necessary for compliance with the tax obligations and commercial, corporate and accounting records of HISTORIA DE AMOR and its clients, (b) the process of archiving, updating systems, protection and custody of information and databases, (c) carrying out campaigns to update Personal Data to guarantee their integrity, (d) carry out internal investigations in accordance with the different policies of the company in case of suspicious activities that may affect the good name of HISTORIA DE AMOR, (e) the sending of modifications to this Policy, as well as the request for new authorizations for the processing of Personal Data, (f) transmitting Personal Data to third parties with whom contracts for this purpose have been concluded or documents have been signed, such as other documents or representations, which allow the transmission of Personal Data, for commercial, administrative and/or operational purposes, (g) to fulfill the purposes mentioned above, to transfer, transmit, transfer, share, deliver, and/or disclose Personal Data to third parties, within and outside the national territory, including to countries that do not provide adequate levels of protection of Personal Data.

III – THIRD-PARTY SERVICES

In particular, please remember that certain providers may be located or have facilities that are located in a different jurisdiction than you or us. Therefore, if you choose to proceed with a transaction that involves the services of a third-party service provider, your information may become subject to the laws of the jurisdictions in which that service provider or its facilities are located.

Personal information (including e-mail address) may be shared with service providers or outsourcing companies that contribute to improving or facilitating operations through HISTORIA DE AMOR, such as (but not limited to) courier and transport services, means of payment, insurance or intermediaries in the management of payments, call centers or loyalty programs, among others.

HISTORIA DE AMOR will ensure that certain standards are met, through the signing of agreements or conventions whose purpose is the privacy of the personal data of our users. However, HISTORIA DE AMOR is not responsible for the misuse of the user’s Personal Information by these companies or Internet sites. In some cases, these service providers will collect information directly from you (for example, if we ask them to conduct surveys or studies). In such cases, you may receive notice of a service provider’s involvement in such activities, and all information you want to provide and any additional uses the providers choose to make will be at your discretion. In the event that additional information is provided to such service providers directly on their own initiative, such service providers will use this information in accordance with their own privacy policies.

In general, the third-party vendors we use will only collect, use, and disclose your information to the extent necessary to enable them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions. For these vendors, we encourage you to read their privacy policies so that you can understand how these vendors handle your personal information.

Links – When you click on links in our store, you may be diverted from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

IV – RIGHTS

In accordance with the law, Data Subjects have the following rights:

• Updating: Update the Personal Data stored in HISTORIA DE AMOR’s databases to maintain its integrity and veracity.
• Knowledge and Access: Know and access your Personal Data stored by HISTORIA DE AMOR or its processors. This access will be allowed free of charge upon request at least once a month.
• Proof: Request proof of the authorization granted to HISTORIA DE AMOR, unless the law indicates that such authorization is not necessary.
• Complaint: Submit complaints of violations of the law any authority when the procedural requirement has been exhausted and go in the first instance to HISTORIA DE AMOR.
• Rectification: Rectify the information and Personal Data that are under the control of HISTORIA DE AMOR.
• Revocation: Request the revocation of the authorization, provided that there is no legal duty or contractual obligation on the Owner’s part with HISTORIA DE AMOR, according to which the Owner does not have the right to request the deletion of his/her Personal Data.
• Request: Submit requests to HISTORIA DE AMOR or the processor regarding the use of your Personal Data.
• Deletion: Request the deletion of your Personal Data from HISTORIA DE AMOR’s databases, provided that there is no legal duty or contractual obligation on the Owner’s part with HISTORIA DE AMOR, according to which the Owner does not have the right to request the deletion of your Personal Data.

The Owners may exercise their rights under the law and carry out the procedures established in this Policy by contacting the company via email [email protected] the hdacoffee.com HISTORIA DE AMOR will be responsible for responding to complaints, requests or claims in accordance with the provisions of regulations on the protection of Personal Data and within the terms established therein.

V – AUTHORIZATION

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you signify that you consent to our collection and use of it only for that specific reason. We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.

Although the products and services offered by HISTORIA DE AMOR are available to all ages, minors must refrain not only from providing their personal data to the databases or spaces provided by the platform, but must also avoid requesting the services offered without the help or presence of an attendant with the capacity to contract. In the event that the guardian or representative of a minor discovers that HISTORIA DE AMOR is being used by a user without the capacity to contract, he or she may contact us through the information provided in this document in order to remove the minor’s personal data from our databases.

VI- SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, the information is encrypted using Secure Sockets Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

VII – COOKIES

The user and visitor of the HISTORIA DE AMOR website knows and accepts that HISTORIA DE AMOR may use a tracking system through the use of cookies, hereinafter referred to as “Cookies”. Cookies are files placed by HISTORIA DE AMOR on its website, they store browsing information to make the online experience easier. Cookies are used in order to know the interests, behavior and demographics of those who visit or are users of our website and in this way, better understand their needs and interests and provide them with a better service or related information. We will also use the information obtained through Cookies to analyze the pages browsed by the visitor or user, the searches carried out, improve our commercial and promotional initiatives, display advertising or promotions, banners of interest, news about HISTORIA DE AMOR, improve our offer of content and articles, personalize such content, presentation and services; we may also use Cookies to promote and enforce the Site Rules and Security. HISTORIA DE AMOR may add Cookies to the e-mails it sends to measure the effectiveness of promotions.

We additionally use Cookies so that the user does not have to enter their password during a browsing session, as well as to automatically fill in online forms with saved information, such as addresses or payment data, also to account for and corroborate registrations, user activity and other concepts for commercial agreements, always with the aim of installing Cookies. the benefit of the user who receives it.

It is established that the installation, permanence and existence of Cookies on the user’s computer depends on their exclusive will and can be deleted from their computer whenever the user so wishes. The user can, at any time, delete stored cookies, configure the browser to request approval before storing cookies or directly prevent cookies from being stored. This procedure is performed differently in different browsers and needs to be done in each browser you use.

VIII – CHANGES TO THIS PRIVACY POLICY

The owner of the information is advised that we do not reserve the right to modify this privacy policy at any time, by means of a privacy notice, by means of a physical or electronic document or file (data message, Internet, websites), or in any other format designed to notify the information. Changes and clarifications will be effective immediately upon posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

IX – QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we hold about you, register a complaint or simply want more information, please contact [email protected]

IX – VALIDITY

This personal data protection policy is effective as of January 1, 2024.